San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco is conducting a recruitment for an Airport Integrated Operations Center (AIOC) Director who will lead a collaborative cross-functional team responsible for managing airport operations within SFO’s Airport Integrated Operations Center. The AIOC will create an extraordinary guest experience through centralized operational control – enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience. Under policy direction, the AIOC Director is responsible for providing leadership and executive decision making for all operational activities tied to a Guest Journey Map, including monitoring Key Performance Indicators (KPIs), liaising with SFO executive leadership, developing procedures and establishing policies in the AIOC, tracking budgets, administrative items, and serving as the direct supervisor for Team Leaders. The AIOC Director will establish the strategic direction for the AIOC and is responsible for maintaining constant oversight of operational conditions, mitigations, and issues to best enhance future AIOC strategy and policies. The AIOC Director reports directly to the Chief Operating Oﬃcer.
Requires a Bachelor’s degree and 4 years of managerial experience at a commercial service airport involving airport operations, maintenance, safety and security, and customer service or a large, complex emergency operation center for local government agency, corporate facilities, or major large-scale public events. Additional qualifying full-time work experience (2000 hours equal one year) may substitute up to 2 years of required education.
This position is exempt from Civil Service rules pursuant to San Francisco Charter Section 10.104 and serves at the discretion of Appointing Officer.
The annual salary range for this position is $180,258 to $230,100. Additionally, the City & County of San Francisco offers an outstanding benefits package that can be found at sfdhr.org/MEA-Miscellaneous-Benefit-Summary.
This position will be considered “open” until a final selection is made. For optimal consideration, candidates are encouraged to apply immediately by submitting a compelling cover letter, comprehensive resume, and 3 professional references to firstname.lastname@example.org. Confidential inquiries should be directed to Ms. Heather Renschler, Ralph Andersen & Associates, at 916-630-4900.